Conditions of sale
- OBJECT
- ACCEPTANCE OF GENERAL TERMS' SALE
- CUSTOMER'S DUTIES
- PURCHASE MODALITY
- PRICE
- ORDER
- PAYMENTS
- SHIPPING CHARGES
- TIMES OF SATISFACTION OF THE ORDER
- WAYS AND TIMES OF SHIPMENT
- GOOD'S CHANGE
- LAW APPLICABLE TO THE CONTRACT
- CLAIMS AND GUARANTEES
- PRIVACY
1. OBJECT
These general terms of sale have for object the purchase of products carried out at a distance through net data transmission on the site http://www.tatatio.it, pertaining to "Creazioni Tata Tiò" with registered office in Via Damiano Chiesa, 9 - 27029 Vigevano PV (Italy), enrolled to the Chamber of Commerce of Vigevano (PV), P.I. 02345730184, called Tata Tiò. Every operation of purchase will be regulated from the dispositions of which to D.L. n. 185/99 and,as far as it concerns the protection of the privacy, will be subordinate to the norm of which to low 675/96. Tata Tiò commercializes the products present on the site produce them.
2. ACCEPTANCE OF GENERAL TERMS' SALE
Customer, with the net transmission of the confirmation of his order, accepts unconditionally and it is obligated to respect in its relationships with Tata Tiò, following general terms and of payment, declaring to have taken vision and accepted all the supplied indications, like reported from the norms specified over, knowing that Tata Tiò does not think itself bound to various conditions if not preventively agreed for written. Tata Tiò considers definitively concluded the contract, except restitution cases or recess, at the moment of the delivery of the product to the carrier. Before this moment the availability of the product and the reception of the money are fundamental if a payment in advance is chosen. In case of payment through cash on delivery, the contract is concluded with the payment to the Carrier when the goods comes received.
3. CUSTOMER'S DUTIES
These Terms of Sale must be examined on line from the Customers of the site Tata Tiò before the confirmation of the purchase. The submission of the confirmation of the order implies the total acquaintance of the Terms of Sale,and the total acceptance of these. The Customer is obliged, when the on line purchase procedure is concluded, to print and to conserve these Terms of Sale, already inspected and accepted during the purchase procedure, to the aim to satisfy entire the condition about which the articles 3 and 4 of D.L. n. 185/1999 speak.
4. PURCHASE MODALITY
Tata Tiò is a Web Site of sale of footwear. The purchase of the products, available as they are illustrated and described on line in the relative detailed cards, is carried out from the Customer to the indicated price, increased of eventual transport charges, like specified of continuation, and, where provided, expenses to embed. The products are represented to Customer on the Site in accurate way and that corresponds to the really possessed characteristics. Tata Tiò,in any case, is not responsible to the exact correspondence to the truth in relation to the images and the colors that appear on the monitor of the Customer. Before the confirmation of the order, will come reassumed the cost of every chosen product, the total cost in purchase case of more products, transport charges,the eventual reversal of the value added tax (VAT), in case of sales to Foreign Countries. Confirming the order, to the aim to complete the contract, the Customer will receive an e-mail message containing the Number and the Date of the order.
5. PRICE
The prices indicate to Customer on the site comprise the VAT tax and shipping only for all order that come from Italy. For the sales carried out in the Foreign Countries to the price the VAT tax will be removed. The prices can vary for eventual promotions. The valid price to the aim of the contract is that visible one at the moment of the order.
6. ORDER
The perfected intent order by means of point and click (pressure of the key confirmation and/or accept). If the order is correctly compiled the Customer will receive immediately the e-mail of confirmation containing the number of the order. In contrary case is necessary to repeat the purchase procedure. With the confirmation of the order, Tata Tiò is engaged to supply the Customer the products according to the previewed rules and conditions of these general Terms of Sale, considering the possibility from Tata Tiò part of not to satisfy orders of Customers who do not give sufficient guarantees of solvency.
Councils for the purchases:
The Customer must control to have inserted correctly its personal information: it is important that the indicated address is easy findable from the Carrier. UPS o SDA delivery from the Monday to Friday in office time, cannot fix appointments. In case of absence of the Customer the Courier will try one new delivery two day after, leaving both the times an warning of the happened passage. If the Customer thinks not to be able to be present at the moment of the delivery, it must prefer the address of the workplace, if possible, or the address of a person or a store that they want to keep the goods; in this case the Customer must indicate clearly in the form of order the reference name. The Customer must control to have correctly written its address and e-mail: if there were problems with the satisfaction of the order or the delivery, is important that Tata Tiò can trace the Customer for being able to agree eventual variations. In the days that come after the order, the Customer must control its e-mail: Tata Tiò could send communications inherent to the order.
7. PAYMENTS
The payment of the products acquires and relative shipping charges must be carried out from the Customer in the moment of the order confirmation by means of of one of the Credit Cards available and indicated on line, or directly to the Courier at the moment of the delivery in case that Customer chooses payment cash.
Accepted payments:
Payment Bank Transfer, sending one copy of the happened payment within three
work days, through this e-mail address: ordini@tatatio.it.
Secur Payment by Paypal. See the website: http://www.paypal.com to know more informations.
In case of payment by Credit Card, the information financial institutions (number
of card, due date, etc...) will come automatically managed from Paypal, without
that Tata Tiò or third party can in some way to have approached these.
8. SHIPPING CHARGES
Italy:
For the orders in Italy, the shipments through SDA e UPS are free. If the sent goods does not come withdrawn, the Customer will have to reimburse to Tata Tiò within
seven work days to order submission, the shipping charges not gone to good aim,
and the respective stoppage expenses. The goods travels to risk and danger of
the Customer.
Foreign countries:
the shipping charges changes according to the weight, the volume and the Country of destination: before the confirmation of the order, shipping charges will be visualized. Incidental customs tariffs are charged to Customer.
9. TIMES OF SATISFACTION OF THE ORDER
The orders come satisfied (delivery of the goods to the Courier) after the control from part of Tata Tiò of the exactitude of the personal information and the deliveries supplied from the Customer:
Within 2 weeks after the reception of the order confirm with e-mail or about the validity of the used credit card.
In case of goods not available in store: the Customer will receive an e-mail within two days after submission of order, containing the communication of the hypothetical shipment date.
The order will be only confirmed after the positive answer of the Customer to this e-mail, like acceptance from part of the Customer of the delivery date.
If the order could not be satisfied in the terms it indicates, the Customer will come immediately informed through email where we'll ask the order confirmation.In this case the order will be confirmed only after the positive answer to mail above mentioned as customer acceptance of date delivery.
Separated shipments are not carried out: in order case more product,of which one or more of they is not at the moment available in store, the order will come satisfied in an only solution, at the moment of the total availability of articles demands.
If the Customer wishes to receive endured the goods available, and to send back the delivery of the products not available to a successive moment, it will have to opt for a double order.
In case of promotion "free transport" is active, the orders will be right of this if they will catch up singularly the established minimal amount.
10. WAYS AND TIMES OF SHIPMENT
The shipments are carried out through SDA o UPS for the deliveries on the Italian Territory and for all European and Extra European Countries. Tata Tiò reserves the right to decide which service to use.
11. GOOD'S CHANGE
The Customer will be able to demand the substitution of the product ordered with an equal product (same material, color and wedge). Relative expenses to the shipping carried out for the substitution are responsibility of Customer (see "shipping costs").
The instructions to effect sales returns,will be sent by mail,in which will be indicated also the sales returns' permission code. The sales returns must reach by our seat before and no later 15 days from the receipt of order. We'll not withdrow parcels without the sales returns' permission.
12. LAW APPLICABLE TO THE CONTRACT
For all that that is not clearly previewed in these general terms of sale, the Italian law that regards these arguments is applied.
13. CLAIMS AND GUARANTEES
For any clarification and eventual claim Tata Tiò could be contacted through e-mail to the address: ordini@tatatio.it.
14. PRIVACY
Information for the persons interested to the purchase of the products of Tata Tiò.
Tata Tiò, in quality of "holder" of the sale, guarantees the maximum confidentiality of the personal information of the Customer and the maximum previewed respect of the obligation from the law n. 675/96 and from D.Lgs. n. 171/98.
Like indicated from article 10 of the law n. 675/96, that indicates dispositions to "protection of the persons and other subjects regarding the treatment of the personal information", it is communicated that the personal information of the Customer they will be deals also with computer science systems and through the aid of subjects thirds party connects you to the corporate structure, exclusively for fine inherent to the execution of the contract. For relative purposes to the execution of the contract they agree, in particular, all the functions connected to the execution of the purchase order, as the management of the computer science system, the control of the payments, the management of shipments and the management of the claims.
Tata Tiò, like holder of the treatment of the personal information of the Customer, communicates moreover, than one more wide relative information to the treatment of the Customerís information, the directory of the rights of the Customer like indicated from the article 13 of the law 675/96 and the directory of the name subjects from Tata Tiò. Responsible of the treatment of the information, are available as a result of one demanded written. In reference to the information conferred, the Customer will be able to exercise the rights indicated from art. 13 L. 675/96 (access, correction, integration, cancellation, opposition etc) addressing to the "holder" or the "responsible" of the treatment.
With the writing of the "module of digital order", the Customer declares to have read of the informative present and it expresses his consent to the communication of the personal information and to the treatment of the same ones, to the ends and from the subjects it indicates, aware that without consent and in case of not correctness of the communicated information the order could not be satisfied.